The web filter can be disabled due to several factors, ranging from license issues to network communication failures. 1. Expired License or Trial
I can provide specific commands or steps based on your current setup. Share public link
Ensure the status shows as active and has not expired. The web filter can be disabled due to
What is the of your Kerio Control software?
| Root Cause | Symptoms | Solution | |------------|----------|----------| | Expired License | Web Filter not activated after 30 days | Purchase and apply license | | DNS Issues | Categorization disabled, DNS timeout logs | Configure custom DNS for *.zvelo.com | | Unreliable Categorization | Web Filter disables intermittently | Disable reliability detection via SSH | | Invalid Authorization | Expired Zvelo token in logs | Check DiaServerUrl; reboot after DNS changes | | Manual Disabling | Web Filter checkbox unchecked | Enable Web Filter in Content Filter tab | | ISP Throttling | Slow internet with Web Filter on | Custom DNS forward *.zvelo.com to Google DNS | Share public link Ensure the status shows as
Sometimes the local database becomes corrupted. Clearing it forces a fresh download.
: If the filter remains disabled, you can manually reset the detection status via the SSH console: Login to the Kerio Control console via Navigate to the directory: cd /opt/kerio/winroute Run the command: ./tinydbclient "update SiteFilter set DetectReliability=0" Restart the service: /etc/boxinit.d/60winroute restart Adjust DNS Settings Clearing it forces a fresh download
If you restrict outbound traffic strictly, create a specific rule at the very top: Firewall Destination: Internet Service: HTTP, HTTPS, DNS Action: Allow 5. Clear Cache and Force License Reactivation
The web filter can be disabled due to several factors, ranging from license issues to network communication failures. 1. Expired License or Trial
I can provide specific commands or steps based on your current setup. Share public link
Ensure the status shows as active and has not expired.
What is the of your Kerio Control software?
| Root Cause | Symptoms | Solution | |------------|----------|----------| | Expired License | Web Filter not activated after 30 days | Purchase and apply license | | DNS Issues | Categorization disabled, DNS timeout logs | Configure custom DNS for *.zvelo.com | | Unreliable Categorization | Web Filter disables intermittently | Disable reliability detection via SSH | | Invalid Authorization | Expired Zvelo token in logs | Check DiaServerUrl; reboot after DNS changes | | Manual Disabling | Web Filter checkbox unchecked | Enable Web Filter in Content Filter tab | | ISP Throttling | Slow internet with Web Filter on | Custom DNS forward *.zvelo.com to Google DNS |
Sometimes the local database becomes corrupted. Clearing it forces a fresh download.
: If the filter remains disabled, you can manually reset the detection status via the SSH console: Login to the Kerio Control console via Navigate to the directory: cd /opt/kerio/winroute Run the command: ./tinydbclient "update SiteFilter set DetectReliability=0" Restart the service: /etc/boxinit.d/60winroute restart Adjust DNS Settings
If you restrict outbound traffic strictly, create a specific rule at the very top: Firewall Destination: Internet Service: HTTP, HTTPS, DNS Action: Allow 5. Clear Cache and Force License Reactivation