The error appears only for specific users, not all users on the network.
Remember, the best defense is a good offense: keep a backup of a working config file, hide those problematic Windows updates, and always store your data on a non-system drive. loading data failed check the configuration file tecdoc best
If removing the update didn't work, check whether your Windows version (especially Windows 11 23H2) uses a different update number with similar effects. Some users report that the fix works intermittently or not at all on newer Windows builds. The error appears only for specific users, not
: Ensure the tecdoc.ini or XML config points to the exact folder where the data files (e.g., DATA_XX ) reside. Some users report that the fix works intermittently
If the error persists after checking these settings, use the or 'Contact Support' function within the catalogue to send a detailed log to TecAlliance support.
: In Windows environments, ensure paths use double backslashes ( \\ ) or forward slashes ( / ). A single backslash can be interpreted as an escape character.