What is the of your Canon printer (e.g., G3010, TS5070)?

: Wireless connections (Wi-Fi/Bluetooth) will not work. You must use a high-quality USB A-to-B cable. Service Mode Entry

: Clear the "Ink Absorber Full" errors that lock the printer. Print Test Patterns

He put Mrs. Chen’s MG5720 into “Service Mode.” This required a secret button sequence while powering on: Stop button held down, Power button pressed once, release Stop, then press Stop five times. The printer’s screen went blank, and the green power light blinked slowly. It was now ready to accept low-level commands.

A: First, confirm you have correctly entered Service Mode. If you have, the most likely cause is that the tool is not compatible with your specific printer model or firmware version. You may need to try a different version of the service tool.

While holding the Stop/Reset button, press and hold the button.

Service tools interact directly with hardware ports at a low system level. Security software frequently flags these utilities as false positives. Disable Windows Defender or third-party antivirus shields temporarily before extraction.

Before downloading, ensure your computer environment meets these strict operational parameters:

Once the interface loads and properly detects your printer, follow these instructions to clear the ink absorber counter:

Allows users to read, save, or clear EEPROM data to troubleshoot persistent logic board errors.

Ensure the printer is truly in Service Mode (steady power light, blank screen). If the software still throws Error 006, close the software, unplug other USB devices from your PC, change the printer USB cable to a different port, and try again. Error Code 005

Click the Set button in the Operations section to finalize the EEPROM updates.