Use to uninstall any existing Backup Exec Remote Agent.
Network/storage layer (if applicable)
It looks like you're encountering the error (often associated with 0xe00086ce or similar codes) while trying to install or use a Veritas Backup Exec Remote Agent .
: In some cases, environmental blockers like a firewall, disabled Windows Management Instrumentation (WMI), or the Remote Registry service being stopped can prevent the installer from correctly identifying the remote agent's state. Recommended Solutions Manual Uninstall and Reinstall (Most Reliable) Log on to the target remote computer.
If the push install continues to fail, you can manually install the agent by copying the installation files (usually found in the 0xe00086cc backup exec
Document the Backup Exec System Logon Account and any related service accounts. When domain passwords expire or are changed, update the stored credentials in Backup Exec immediately rather than waiting for backup jobs to fail.
Transient drops in network connectivity between the Backup Exec server and a Network Attached Storage (NAS) or deduplication appliance.
Check all Ethernet, Fibre Channel, or SAS cables connecting the backup server to the storage device.
When a Backup Exec job fails with this specific error, users often see a message like "The Backup Exec job engine system service is not responding". On many systems, this failure is accompanied by an entry in the Windows Event Log with Event ID 57860. Use to uninstall any existing Backup Exec Remote Agent
Follow these progressive solutions to locate and repair the configuration bottleneck causing the 0xe00086cc failure. 1. Re-Establish the Remote Security Trust
When Backup Exec throws this error, the root cause is almost always infrastructure-related rather than a bug in the software itself. The most frequent culprits include:
Backup Exec relies on hundreds of registry keys. If any become corrupted or missing—often due to improper uninstallations, malware, or system issues—services may fail to start correctly.
Here is the battle plan. Try these in order, as the first solution resolves 80% of cases. Transient drops in network connectivity between the Backup
According to official Veritas documentation, error 0xe00086cc is frequently tied to the bedssql2.dll file, which is a core component for backing up Microsoft SQL databases. This error can occur on any server running SQL Server or MSDE, even if you are not currently performing a SQL-specific backup job. The bedssql2.dll is loaded every time the "Backup Exec Remote Agent Service" starts on a server with SQL installed.
The Windows Event Viewer often provides the exact reason why the device dropped. Open ( eventvwr.msc ) on the Backup Exec server. Navigate to Windows Logs > System .
The hexadecimal code 0xe00086cc corresponds to a specific error message in Veritas Backup Exec: